Kosamo LLC
📞 1-551-574-6115
📧 kosamo.heals@gmail.com
Returns Eligibility
To be eligible for a return, you must provide a receipt or proof of purchase and a brief explanation of the reason for your return request.
To initiate a return, please contact us at kosamo.heals@gmail.com.
If your return request is approved, we will provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted for a refund.
Depending on the situation, you may be required to return the unused product, a portion of the purchased item, or—on a case-by-case basis—no return shipment may be required. We will notify you of the applicable process.
Return shipping costs are the responsibility of the customer unless otherwise stated.
Damages & Order Issues
Please inspect your order upon delivery and contact us within 3 days of receipt if:
Claims submitted more than 3 days after delivery are not eligible for refunds or replacements related to damage or delivery issues.
Non-Returnable Items
Certain items are not eligible for return, including:
If you are unsure whether your item qualifies, please contact us before submitting a request.
Exchanges
We do not offer exchanges.
Refunds
Once your approved return is received and inspected, we will notify you of the refund decision.
If approved, refunds will be issued to the original payment method. Please note that processing times vary by bank or credit card provider and may take several business days to appear.
Refunds may be issued as full or partial, depending on the condition of the returned item.
International Orders
International orders are not eligible for returns, exchanges, or refunds.
Questions or Support
If you have any questions regarding returns or refunds, please contact us:
📧 kosamo.heals@gmail.com
📞 1-551-574-6115
